User Test #2 Results

My second user test was with Astrid.

She is a regular online user for booking and is interested in joining communities.

Astrid's brief is available here

Screen videos are available here (10mins)

Please note, Astrid records the wrong tab but verbally describes how she is using the website. She records the second part of her test successfully.

Astrids's Homepage Review + Use

Immediately Astrid reads the title and information paragraph

This indicates the placement on the left to facilitate the users natural reading pattern is working. Although not written anywhere, Astrid mentioned the word "hitman", confirming the message about what the website is for comes across in first glances.

Astrid moves on to review the short term and long term offers

Indicating she knows to scroll down and browse.

Believes the site belongs to a hitman organisation/who helps during disputes

Boom! Astrid is aware this organisation will sort out an issue she has, or encourage rethinking.

Astrid explores the companies about us page

She learns how the transaction works through this decision. She also goes through the "Join Us" button on the footer and visits the "Become A Member" page and understands it is for recruitment. The flow of the website is working successfully here.

Astrid begins the assigned task, she is not given a scenario

She selected an offer, and visits the information page to proceed to book

At this point of the interview Astrid notices reoccuring information about how the transaction will work and is happy to proceed.

After booking, Astrid uses the buttons below the thank you to revisit the homepage

I'm glad these strategically placed buttons are working to circulate the user back into the website.

Offers/favours

Astrid doesn't know but she highlights here a written mistake I missed when changing the title of "favours" to "offers". This is an oversight of mine that I'm happy she found! Unfortunately it is also on the booking page.

Likes

The font choice, the bullet image

That it's funny

Easy to use

Graphics are good, colours

Like the name choice, made it obvious

Dislikes

That there aren't more details about the offers

She would prefer person to person contact when booking

Without being provided a scenario, Astrid answers whether she would trust the company or not from a personal morale perspective. She thinks the idea of submitting a hit on a website is dodgy, however is aware this would be what the mob would do to become more modern.

General Consensus

Astrid likes the website and finds it easy to use. She was very forward about exploring the pages and options. Without being provided a scenario, Astrid answers whether she would trust the company or not from a personal morale perspective. She thinks the idea of submitting a hit on a website is dodgy, however is aware this would be what the mob would do to become more modern. Which is the aim of the site.

Am I satisfied the website is using UX principles well? For this user yes

Is the sites purpose obvious? She thought so!

Does the site make it easy to find information? Yes

Does the sites information provide enough for the user to be satisfied? No, this user wanted more information about the offers

Is the user able to reach their goal in a few clicks? Yes!

Considerations & Potential Changes in response to this test

Ensure all parts of the site display the options as offers and not favours

Highlight more information about the offer will be given in the phone call

After the test

Astrid comments on how much she is impressed with my project - so sweet!

Cover image source